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Your Player Snips Are Ready to Copy: Watch the Getting Started Video
Hover over each one to get the Player Snip code. Then in another window, open your course curriculum. Find the lesson you wish to place the snip into and put the editor into code view. After putting the editor in code view, paste in the Player Snip. Once the snip is pasted, get out of code view, save the course and then preview the lesson sinde the course player.
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Welcome To Player Snips
Please watch the getting started video below before you begin using your new superpowers
What challenge was Carrie trying to solve?
She needed faster, more flexible communication options.
Why were emails and calls not effective for Carrie?
They lacked speed, convenience, and real-time interaction.
Which social media tool helped Carrie the most?
Instant messaging enabled immediate, two-way communication.
How did the online forum benefit the team?
It allowed group sharing of content and feedback.
What type of content did Carrie’s team share?
Photos, videos, and articles—user-created content.
Which social media feature solved her problem?
Interactive tools enabling ongoing client collaboration.
PS-036
Why did Danny revise the social media policy?
New platforms required updated policy rules and protections.
What risk did the photo-text platform present?
It allowed inappropriate posts during work hours.
Why include harassment in the updated policy?
To address legal and ethical online behavior concerns.
What should policies say about content sharing?
Define what is confidential and what is shareable.
How should the policy change over time?
It must be a regularly updated living document.
Who ensures the policy is up to date?
An information officer manages updates and communication.
PS-036
Why was Paula meeting with new hires?
To explain the company’s social media policy guidelines.
Why are examples of offensive content important?
They help employees understand what to avoid posting online.
What should employees avoid during work hours?
Personal posts and soliciting for private gain.
What behavior did Paula emphasize to new hires?
Always act professionally, even on social media platforms.
How should employees check posts before sharing?
Use common sense and review for any negative impact.
How can social media rules be made clearer?
Provide details, examples, and ask for understanding checks.
PS-036
Why did Janet speak with Jim?
To suggest changes to the social media policy.
What makes a document a living one?
It’s reviewed and updated on a continual basis.
Who usually oversees policy updates?
An information officer or a designated employee team.
What did Jim plan to do next?
Present the suggestion at their next team meeting.
What role does change management play?
Manages, documents, and verifies all policy update requests.
Why are regular policy reviews necessary?
To keep up with evolving social media trends.
PS-036
Why was Danny reviewing internet activity logs?
To monitor security and social media usage compliance.
What mistake did the employee make?
Uploaded confidential files and copyrighted company logo.
Why avoid using 'Remember me' features?
They store passwords, increasing the risk of breaches.
How can intellectual property be protected online?
Add copyright notices and monitor shared content.
What should employees do before logging off?
Check for leaks and log out securely.
Why is monitoring employee activity important?
To detect and correct accidental data sharing.
PS-036
Why did Rose hesitate before posting her response?
She realized negativity reflects poorly on her company.
What should you do before posting online content?
Pause, reflect, and evaluate its impact on everyone.
Why is honesty important in social media posts?
It builds credibility and protects company integrity online.
How did Rose show professionalism in her post?
She was transparent, respectful, and used testimonials wisely.
Should you engage with negative competitor comments?
No. It encourages negativity and damages your reputation.
How can employees protect company image online?
Be respectful, honest, and avoid emotional or reactive posts.
PS-036
Why did Bobby revise his original article draft?
It didn’t sound like him—too complex and impersonal.
How should you act online as an employee?
Like in real life—authentic, respectful, and responsible always.
Why is transparency critical in social media posts?
It builds trust and clarifies your role and intent.
Why did Bobby walk away from the computer?
He was frustrated and needed to regain composure.
What’s the risk of posting while angry?
You may miscommunicate and damage your or company’s image.
Why does grammar and spelling still matter online?
Errors weaken credibility and reflect poorly on professionalism.
PS-036
Why did Luann start forums and chat rooms?
To encourage feedback and build customer relationships.
What impact did social media have on communication?
It made communication faster and more flexible for everyone.
How does two-way communication benefit customers?
It makes them feel heard, valued, and more engaged.
Why do customers stay loyal to Luann’s company?
They feel connected and appreciated through direct interactions.
What does open feedback achieve for a company?
It improves service and strengthens customer trust and loyalty.
Why is audience interaction important for social media posts?
It builds community and increases interest in future content.
PS-036
Why didn’t Randy reply to the rude comments?
Responding would only add fuel to the negativity.
What was Randy’s concern about posting a warning?
His words could become permanent and damage the company.
What action did Randy take to protect the site?
He set up tools to moderate future comments.
How can trolling affect a company’s reputation?
It spreads negativity that reflects poorly on the brand.
What is the danger of posting in anger?
You can’t take it back once it’s online.
How does group-think influence online behavior?
It discourages disagreement and fuels negative actions.
PS-036
Why did Jeremy reply to Kay’s comment personally?
Acknowledgment shows customers they’re heard and appreciated.
How did Kay react to Jeremy’s message?
She felt valued and committed to the brand.
What idea did Kay’s feedback contribute?
Offer juice in multiple bottle sizes.
Why is customer feedback so valuable for products?
It guides improvements based on real user needs.
How does listening affect customer happiness?
Being heard builds trust and loyalty.
How can happy customers help your brand?
They share your product with friends and online.