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Your Player Snips Are Ready to Copy: Watch the Getting Started Video
Hover over each one to get the Player Snip code. Then in another window, open your course curriculum. Find the lesson you wish to place the snip into and put the editor into code view. After putting the editor in code view, paste in the Player Snip. Once the snip is pasted, get out of code view, save the course and then preview the lesson sinde the course player.
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Welcome To Player Snips
Please watch the getting started video below before you begin using your new superpowers
What assumption did Maria make about communication?
That her new manager preferred email like her last boss.
Why was her manager dissatisfied?
He rarely checks email and disagreed with her meeting schedule.
What did Maria fail to do early on?
Clarify her responsibilities and communication preferences.
What should assistants do with each new manager?
Discuss preferences and expectations up front.
What lesson did Maria learn?
Past experience doesn’t replace clarifying new expectations.
What action improved Maria’s situation?
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PS-036
What mistake did Ethan make with the speaker?
He wrote the wrong arrival time during a distracted call.
What key skill was Ethan lacking?
Active listening during a high-priority conversation.
How did the mistake impact others?
It frustrated his supervisor and the speaker.
What could Ethan have done differently?
Focused solely on the speaker and paraphrased key info.
Which admin skill would help here?
Strong organization and attention to scheduling details.
What lesson does this scenario teach?
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PS-036
What derailed Emma’s morning schedule?
A colleague needed help with a meeting itinerary.
How did this affect her tasks?
It delayed her email and voicemail check.
What other interruption did she face?
The printer needed toner replacement urgently.
How could Emma handle future interruptions?
Schedule time for surprises and say no when needed.
Which matrix helps prioritize tasks?
The Urgent / Important Matrix.
What’s a key takeaway for Emma?
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PS-036
What caused the delay in David’s meeting?
Mr. Johnson veered off-topic and joked excessively.
How much time did the delay add?
The meeting ran 30 minutes over schedule.
What tool could have helped avoid this?
Assigning a timekeeper and using a parking list.
How could David signal to stay on track?
Use prearranged signals with the chairperson.
Why are agendas important?
They guide the meeting and help manage time.
What is a key takeaway for David?
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PS-036
What error did Sophie make?
She emailed confidential reviews to her full contact list.
What protocol did she skip?
She failed to double-check the recipient list.
What was the immediate result?
An employee saw their review and called Sophie.
How did Sophie try to fix it?
She sent a follow-up asking people to disregard the email.
What can Sophie do differently next time?
Take time to review emails before sending.
What’s the key takeaway here?
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PS-036
What was the voicemail issue?
It had too much background noise and lacked clarity.
Why was James frustrated?
The caller took too long to share the quote details.
What did James do next?
He deleted the message and dropped the caterer.
What etiquette rule was ignored?
The caller wasn’t concise or clear in the voicemail.
What’s the takeaway for voicemails?
Be brief, clear, and reduce background noise.
How can this be avoided?
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PS-036
Why did Samantha trust the caller?
He used her manager’s brother’s name.
What mistake did Samantha make?
She didn’t verify the caller’s identity fully.
What was the result of the call?
A sales rep got through to her manager.
What trick did the caller use?
He posed as a relative to gain trust.
What should Samantha do next time?
Ask verifying questions—even for familiar names.
What’s the main lesson here?
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PS-036
What system did Chris use to organize?
SMART goals and a prioritized schedule.
What disrupted Chris’s plan?
An urgent project from his supervisor.
How did Chris respond to the disruption?
He dropped his plan to handle the urgent task.
What is a key takeaway for staying on track?
Flexibility is crucial in daily planning.
What could help Chris next time?
Leave buffer time for urgent tasks.
Why is planning at day’s end helpful?
It allows room for shifting priorities.
PS-036
What was the employee's role?
Overseeing focus groups and compiling feedback.
What did she do wrong?
She discussed confidential project details at lunch.
Why was her defense flawed?
“Friends” weren’t authorized to know anything.
What could this behavior lead to?
A breach of trust and possible legal risk.
How should she have handled the urge to share?
Remained discreet and respected the guidelines.
Key lesson from this scenario?
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PS-036
What made Lena nervous?
Meeting new clients at the trade show.
What did she do to prepare?
Practiced demonstrations and reviewed questions.
What went wrong at the event?
She stammered and showed nervous body language.
Why was body language important?
It affected her ability to connect and build trust.
What was the outcome?
No sales and reassignment from future events.
Key lesson from this scenario?
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