Empower every voice. Embrace every difference. Build better workplaces.

Be the Change. Smash Bias. Speak Up. Build Inclusive Workplaces Where Everyone Thrives—No Exceptions, No Excuses

Diversity isn't just a concept—it’s a competitive advantage. This course equips you to identify unconscious bias, challenge discrimination, and transform your communication for a more inclusive, empowered workplace. With practical strategies, real-world case studies, and reflection tools, you’ll master the skills to dismantle barriers and build environments where everyone feels seen, heard, and valued. Start your journey to becoming a confident ally and inclusion leader—because progress starts with you.
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Learning Objectives

By the end of this course, you will be able to:

  • Define diversity and explain key historical, legal, and social contexts.

  • Recognize and challenge stereotypes and biases in workplace interactions.

  • Identify and apply strategies to break down personal and institutional barriers to inclusion.

  • Demonstrate effective verbal communication techniques in diverse settings.

  • Interpret and utilize non-verbal cues to enhance inclusive communication.

  • Proactively foster a diverse and inclusive work environment.

  • Recognize discrimination and choose appropriate courses of action to address it.

  • Respond appropriately when personally involved in a diversity-related complaint.

  • Manage diversity complaints as a team leader or manager with professionalism and integrity.

  • Implement organization-wide protocols for addressing and learning from diversity complaints.

Course curriculum

    1. Welcome!

    2. Overview

    3. Learning Goals

    1. Overview

    2. Key Terms and Concepts

    3. A Short History of Diversity

    4. Understanding Diversity Laws

    5. Worksheet: Understanding Diversity

    6. Worksheet : || A Diversity History Quiz

    7. Scenario Exploration

    8. 2 || Review Questions

    1. Overview

    2. Distinguishing Between Stereotypes and Biases

    3. Worksheet :|| Bias or Stereotype?

    4. Becoming Aware of Personal Bias

    5. Assessing the Effects of Stereotyping

    6. Worksheet:|| Unpack Your Stereotypical Baggage

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. Changing Personal Mindsets

    3. Encouraging Change at Work

    4. Advocating for Broader Social Change

    5. Scenario Exploration

    6. 4 || Review Questions

    1. Overview

    2. Improving Spoken Communication

    3. Activity || Practicing Active Listening

    4. Mastering Question Techniques

    5. Key Strategies for Clear Communication

    6. Worksheet :|| Working with Words

    7. Activity || Using Engaging Voice Tones

    8. Scenario Exploration

    9. 5 || Review Questions

    1. Overview

    2. Reading Body Language

    3. Decoding Non-Verbal Messages

    4. Why Tone and Delivery Matter

    5. Scenario Exploration

    6. 6 || Review Questions

About this course

  • $50.00
  • 90 lessons

  • Study Model

    Self-Paced

  • Duration

    4 – 5 hrs

  • Accreditation

    CPD Accredited Certificate Included

  • Skill Level

    Beginner - Intermediate