Master the unseen power behind every successful office.

Own Your Space. Command the Workflow. Become the Backbone Every Leader Depends On.

Unlock the full potential of your administrative talent and step into your role as the powerhouse of professional success. This high-impact course refines your ability to organize, communicate, and lead with purpose. From time mastery to empowered decision-making, each module builds toward making you indispensable. You’ll go beyond tasks—transforming into the strategic right hand every leader needs. Be prepared to elevate your professional presence and command control over the chaos. This course is your launchpad.
Enroll Today for Only $25 (Certificate Included)

Learning Objectives

By the end of this course, you will be able to:

  • Streamline administrative workflows by mastering email, document, and voicemail organization techniques.

  • Create and maintain an efficient workspace and to-do system that supports high performance.

  • Apply time management and scheduling strategies that reduce waste and increase productivity.

  • Prioritize tasks using the WRAP method to deliver outcomes on time.

  • Plan and execute meetings, events, and travel arrangements with professional precision.

  • Demonstrate confident and powerful verbal communication in diverse business contexts.

  • Decode and project effective non-verbal cues to enhance workplace interactions.

  • Assertively resolve conflicts and build team consensus using PEACE and Five B’s frameworks.

  • Build strategic partnerships with managers and influence decisions effectively.

  • Maintain personal well-being through ergonomic practices and stress management under heavy workloads.

Course curriculum

    1. How to Navigate Your Course

    1. Overview

    2. Learning Goals

    1. Introduction

    2. Handling Your Inbox

    3. Exercise: Review Job Aid

    4. Exercise: Email Examples – Set 1

    5. Exercise: Email Examples – Set 2

    6. Organizing Digital Documents

    7. Exercise: File Management Worksheet

    8. Tracking Physical Documents

    9. Optimizing Voice Mail Usage

    10. Exercise: Ineffective Voice Mail

    11. Exercise: Effective Voice Mail

    12. Scenario Exploration

    13. Module 2 || Review Questions

    1. Overview

    2. Keeping Your Desk in Order

    3. Exercise: Desk Workflow Simulation

    4. Using a Task Planner

    5. Exercise: Case Study – Project Meeting

    6. Exercise: Task Planner Worksheet

    7. Going Beyond Basics: Project Management Tools

    8. Exercise: Identifying Stakeholders

    9. Exercise: Work Breakdown Exercise

    10. Exercise: Building a Communication Plan

    11. Exercise: Project Planning Worksheet

    12. Exercise: PMBOK Overview

    13. Scenario Exploration

    14. Module 3 || Review Questions

    1. Overview

    2. Effective Time Use

    3. Guiding Others to Stay on Track

    4. Exercise: WBS Sample

    5. Exercise: Communication Plan Example

    6. Exercise: Blank WBS Template

    7. Exercise: Blank Communication Plan Template

    8. Staying on Schedule

    9. Exercise: Schedule Maintenance

    10. Scenario Exploration

    11. Module 4 || Review Questions

    1. Overview

    2. Setting Priorities

    3. Exercise: WRAP Planning Worksheet

    4. Staying Focused

    5. Exercise: Job Aid – Staying Focused

    6. Goal Planning

    7. Exercise: DART Goal Worksheet

    8. Scenario Exploration

    9. Module 5 || Review Questions

About this course

  • $25.00
  • 110 lessons

  • Study Model

    Online - Certificate of Completion Included

  • Duration

    8 – 9 hrs

  • Accreditation

    Pending

  • Skill Level

    Intermediate - Advanced