Course curriculum

    1. Learning Objectives

    2. Lesson 1 || Why Sales Is More Than Selling

    3. Activity || Self-Reflection

    4. Lesson 2 || Suggestive Selling, Cross-Selling, Upselling — What’s the Difference?

    5. Practice || Activity

    6. Lesson 3 || How to Sell Without Sounding Like a Salesperson

    7. Knowledge Check

    8. Activity || Tiing, Tone, Trust

    9. Knowledge Check

    10. Final Reflection

    11. Activity || Final Reflection & Personal Action Plan

    12. Module Wrap-Up

    1. Learning Objectives

    2. Lesson 1 || What Really Drives Guest Decisions?

    3. Activity || Match item to buying trigger

    4. Lesson 2 || Reading the Room - Spotting Sales Opportunities

    5. Lesson 3 || Emotional Intelligence in Sales Conversations

    6. Ativity || Emotional States

    7. Lesson 4 || Guest Types & How to Approach Them

    8. What’s a Buyer Persona?

    9. The 5 Core Hospitality Buyer Personas

    10. The Decisive Spender

    11. The Experience Seeker

    12. The Business Diner

    13. The Comfort Seeker

    14. The Social Sharer

    15. Activity || Personas

    16. Tip

    17. Activity || Final Reflection

    18. Knowledge Check

    19. Worksheet || Action Plan — Match the Moment

    20. Module Wrap-Up

    1. Intro || Why Suggestive Selling Matters

    2. Lesson 1 || What is Suggestive Selling?

    3. Activity || Is it Suggestive Selling?

    4. Lesson 2 || The Psychology behind the Pitch

    5. Lesson 3 || Language that Sells without Selling

    6. Activity || Language that Sells without Selling

    7. Lesson 4 || Suggestive Selling in Real Time

    8. Scenario-based quiz

    9. Module 3 || Quiz

    1. Introduction and Learning Objectives

    2. Lesson 1 || What’s the Difference? Upselling vs Cross-Selling

    3. Lesson 2 || Why it Works - Psychology behind the sale

    4. Activity || Psychology behind the sale

    5. Lesson 3 || How to Upsell Using Tiered Options

    6. Lesson 3.1 || Why Use Tiered Upselling?

    7. Lesson 3.2 || How to Use Tiered Upselling in Conversation

    8. Lesson 3 || Activity

    9. Tips for Success

    10. Lesson 4 || Cross-Selling Without Sounding Pushy

    11. Activity: Match & Create

    12. Lesson 4.5 || When and How to Upsell & Cross-Sell

    13. Activity || Upselling & Cross-Selling Timing Practice

    14. Self-Feedback

    15. Quiz || Module 4

    1. Learning Objectives

    2. Lesson 1 || What Is Ethical Selling?

    3. Key Ideas

    4. Activity

    5. Lesson 2 || Ethical vs Manipulative Language

    6. Mini Activity: Spot the Manipulation

    7. Lesson 3 || The Guest-Centered Approach

    8. Self-Paced Exercise

    9. Lesson 4 || Building Trust Through Selling

    10. Trust-Building Tips

    11. Trust Tracker

    12. Quiz || Module 5

    1. Learning Objectives

    2. Lesson 1 || Why Guests Say No — And What They Actually Mean || Content

    3. Mindset Shift

    4. Scenario-based Activity || Handling Rejections & Objections Gracefully

    5. Activity: Personal Reflection

    6. Lesson 2 || Reframing Without Pressure

    7. 3-Step Reframe Script

    8. Objection Reframe Script Templates

    9. Activity || Practice

    10. Lesson 3 || Staying Warm When the Guest Says “No”

    11. Activity || Emotion Audit

    12. Lesson 4 || Rejection Roleplays

    13. Objection Tracker

    14. Quiz || Lesson 4

    15. End-of-Module Reflection

About this course

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  • 95 lessons
  • 0 hours of video content

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