"Feedback isn’t a fight — it’s a future-focused force for growth."

Give feedback like a pro. Say what matters. Lead with confidence. Turn tough talks into tools for transformation.

This course equips you to master the art of feedback — turning tough conversations into catalysts for change. You’ll learn how to give feedback that’s direct, respectful, and results-driven. Through realistic case studies and practical tools, you’ll build the skills to address issues, motivate others, and create a culture of continuous improvement. From the feedback sandwich to SMART goals, this training transforms how you speak, lead, and grow others. If you’re ready to ditch the discomfort and speak with power and clarity, this course is for you. Feedback isn't criticism — it's leadership in motion.
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Learning Objectives

By the end of this course, you will be able to:

  • Distinguish between one-off incidents and repeated behaviours for accurate feedback.

  • Prepare and deliver constructive criticism using tone, timing, and factual grounding.

  • Create actionable, realistic improvement plans with employees.

  • Foster a feedback environment that is empathetic, private, and psychologically safe.

  • Use the feedback sandwich technique effectively to balance critique with encouragement.

  • Develop collaborative goal-setting practices using SMART and Three P’s frameworks.

  • Avoid negative "you" messages and replace them with solutions-focused language.

  • Recognize and manage emotional responses to deliver professional feedback.

  • Use follow-up meetings and support tools to track and sustain performance improvements.

  • Measure the impact of feedback through clear, employee-specific evaluation methods.

Course curriculum

    1. Welcome!

    2. Overview

    3. Learning Goals

    4. Initial Task

    1. Overview

    2. Patterns of Repeated Behavior

    3. Worksheet: || Understanding Feedback and Constructive Criticism

    4. Violations of Company Policies

    5. Worksheet: || Breaches in Company Policy

    6. When Casual Feedback Fails

    7. Worksheet:|| When Informal Feedback Isn’t Working

    8. Right After the Incident

    9. Worksheet: || Recognizing When to Deliver Feedback

    10. Scenario Exploration

    11. 2 || Review Questions

    1. Overview

    2. Collect the Facts

    3. Refine Your Delivery Style

    4. Develop an Action Strategy

    5. Worksheet: || Practicing Your Tone

    6. Document Key Details

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. Worksheet: || Creating an Action Plan

    3. Leave Personal Pride Behind

    4. Praise Publicly, Critique Privately

    5. Face-to-Face is Essential

    6. Worksheet: || Checking Your Ego at the Door

    7. Foster a Safe Environment

    8. Scenario Exploration

    9. 4 || Review Questions

    1. Overview

    2. Use the Feedback Sandwich Approach

    3. Worksheet:|| Public vs. Private Feedback

    4. Watch Nonverbal Cues

    5. Confirm They Understand

    6. Engage in Active Listening

    7. Worksheet: || Being Face to Face

    8. Scenario Exploration

    9. 5 || Review Questions

    1. Overview

    2. Worksheet: || The Feedback Sandwich

    3. Establish Clear Goals

    4. Promote Collaboration

    5. Worksheet: || Body Language Signals

    6. Invite Self-Evaluation

    7. Worksheet: || Learning to Be an Active Listener

    8. Stay Emotionally Balanced

    9. Scenario Exploration

    10. 6 || Review Questions

About this course

  • $50.00
  • 100 lessons

  • Study Model

    Self-Paced

  • Duration

    7-8 hrs

  • Accreditation

    CPD Accredited Certificate Included

  • Skill Level

    Intermediate - Advanced