"Feedback isn’t a fight — it’s a future-focused force for growth."

Give feedback like a pro. Say what matters. Lead with confidence. Turn tough talks into tools for transformation.

This course equips you to master the art of feedback — turning tough conversations into catalysts for change. You’ll learn how to give feedback that’s direct, respectful, and results-driven. Through realistic case studies and practical tools, you’ll build the skills to address issues, motivate others, and create a culture of continuous improvement. From the feedback sandwich to SMART goals, this training transforms how you speak, lead, and grow others. If you’re ready to ditch the discomfort and speak with power and clarity, this course is for you. Feedback isn't criticism — it's leadership in motion.
Enroll Now for Only $25 (Certificate Included)

Learning Objectives

By the end of this course, you will be able to:

  • Distinguish between one-off incidents and repeated behaviours for accurate feedback.

  • Prepare and deliver constructive criticism using tone, timing, and factual grounding.

  • Create actionable, realistic improvement plans with employees.

  • Foster a feedback environment that is empathetic, private, and psychologically safe.

  • Use the feedback sandwich technique effectively to balance critique with encouragement.

  • Develop collaborative goal-setting practices using SMART and Three P’s frameworks.

  • Avoid negative "you" messages and replace them with solutions-focused language.

  • Recognize and manage emotional responses to deliver professional feedback.

  • Use follow-up meetings and support tools to track and sustain performance improvements.

  • Measure the impact of feedback through clear, employee-specific evaluation methods.

Course curriculum

    1. How to Navigate Your Course

    1. Welcome!

    2. Overview

    3. Learning Goals

    4. Initial Task

    1. Overview

    2. Patterns of Repeated Behavior

    3. Exercise || Addressing Recurring Issues

    4. Violations of Company Policies

    5. Exercise || Responding to Policy Breaches

    6. When Casual Feedback Fails

    7. Exercise || What to Do When Informal Feedback Falls Short

    8. Right After the Incident

    9. Exercise || Spotting the Right Moment for Feedback

    10. Scenario Exploration

    11. 2 || Review Questions

    1. Overview

    2. Collect the Facts

    3. Refine Your Delivery Style

    4. Develop an Action Strategy

    5. Exercise || Building Your Action Plan

    6. Document Key Details

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. Leave Personal Pride Behind

    3. Exercise || Managing Personal Bias

    4. Praise Publicly, Critique Privately

    5. Exercise || Public vs. Private Feedback

    6. Face-to-Face is Essential

    7. Foster a Safe Environment

    8. Scenario Exploration

    9. 4 || Review Questions

    1. Overview

    2. Use the Feedback Sandwich Approach

    3. Exercise || Practicing the Feedback Sandwich

    4. Watch Nonverbal Cues

    5. Exercise || Reading Body Language

    6. Confirm They Understand

    7. Engage in Active Listening

    8. Exercise || Becoming a Better Listener

    9. Scenario Exploration

    10. 5 || Review Questions

About this course

  • $25.00
  • 102 lessons

  • Study Model

    Online (Self-paced) - Certificate of Completion Included

  • Duration

    7-8 hrs

  • Accreditation

    Pending

  • Skill Level

    Intermediate - Advanced