“Master the moment before the moment masters you.”

Turn Panic Into Power. Build Calm in Chaos. Become the Crisis Leader Everyone Trusts When Everything’s on the Line.

When crisis strikes, will you freeze, fumble, or lead? This high-impact course equips you to recognize risk, neutralize escalation, and respond with clarity and control. You’ll uncover the hidden triggers, decode aggressive behavior, and sharpen your ability to act when seconds count. Designed for professionals who refuse to be unprepared, this training transforms uncertainty into strategy, anxiety into action, and disruption into direction. Crisis doesn’t wait. Neither should you.
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Learning Objectives

By the end of this course, you will be able to:

  • Define “crisis” and differentiate between internal and external risks in workplace scenarios.

  • Identify key forms of workplace violence, including threats, psychological acts, and physical acts.

  • Dispel common myths about workplace violence and understand their impact on prevention.

  • Recognize the escalation process from verbal threats to acts of physical violence.

  • Spot concerning behaviors such as emotional abuse or disruptive tendencies, that may signal deeper issues.

  • Detect domestic violence indicators that may spill into the workplace and affect team safety.

  • Understand common triggers of workplace violence, including financial strain and perceived slights.

  • Distinguish between triggers, action points, and flashpoints in crisis development.

  • Implement appropriate responses based on the severity of behavior—note, discuss, or report.

  • Develop proactive strategies using policies, training, emergency procedures, and employee assistance programs.

Course curriculum

    1. Welcome!

    2. Overview

    3. Learning Goals

    1. Overview

    2. Internal Threat Factors

    3. External Threat Factors

    4. Aggressive Behavior

    5. Acts of Violence

    6. Scenario Exploration

    7. 2 || Review Questions

    1. Overview

    2. Verbal Threats

    3. Worksheet || Threats of Workplace Violence

    4. Property Damage

    5. Emotional Abuse

    6. Physical Assaults

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. “Violence is Random” Myth

    3. “It Rarely Happens” Myth

    4. “It Will Work Itself Out” Myth

    5. Worksheet: Problems Will Solve Themselves (Myth)

    6. “Violence Can’t Be Prevented” Myth

    7. Scenario Exploration

    8. 4 || Review Questions

    1. Overview

    2. Warning Threats

    3. Stalking and Harassment

    4. Worksheet: Results of Stalking and Bullying

    5. Harm and Injury

    6. Fatal Outcomes

    7. Scenario Exploration

    8. 5 || Review Questions

    1. Overview

    2. Disruptive Conduct

    3. Verbal or Emotional Intimidation

    4. Behavior That Induces Anxiety

    5. Behavioral Examples

    6. Worksheet: Examples of Escalating Behavior

    7. Scenario Exploration

    8. 6 || Review Questions

About this course

  • $50.00
  • 87 lessons

  • Study Model

    Self-Paced

  • Duration

    5 – 6 hrs

  • Accreditation

    CPD Accredited Certificate Included

  • Skill Level

    Intermediate - Advanced