Transform Conflict into Collaboration — Master the Power of Resolution.

Unleash the Skills. Conquer the Tension. Lead with Clarity. Own the Outcome.

This course is designed for professionals in supervisory, managerial, or leadership roles who are responsible for navigating and resolving workplace conflict. Ideal for team leads, department heads, project managers, and HR professionals seeking to sharpen their conflict resolution strategies at an intermediate to advanced level.
Enroll Now for Only $25 (Certificate Included)

Learning Objectives

By the end of this course, you will be able to:

  • Understand the meaning and dynamics of conflict and apply a structured resolution process to real-life situations.

  • Identify and adapt the five primary conflict resolution styles using the Thomas-Kilmann Instrument.

  • Create a safe and constructive atmosphere for conflict resolution by neutralizing emotions and setting ground rules.

  • Develop mutual understanding through structured reflection on personal and opposing viewpoints.

  • Establish common ground by aligning individual and shared needs to build goodwill and cooperative energy.

  • Investigate the root causes of conflict through verbal probing and visual mapping tools like fishbone diagrams.

  • Brainstorm and generate a wide range of potential solutions using mutual gain and creative thinking.

  • Evaluate and build effective solutions using shared criteria and actionable implementation plans.

  • Apply a condensed version of the conflict resolution process for quick, day-to-day conflict management.

  • Utilize supportive tools such as anger management techniques, the Agreement Frame, and open-ended questioning to facilitate respectful communication.

Course curriculum

    1. How to Navigate Your Course

    1. Welcome

    2. Overview

    3. Course Objectives

    4. Pre-Assignment Review

    1. Overview

    2. What is Conflict?

    3. What is Conflict Resolution?

    4. Understanding the Conflict Resolution Process

    5. Scenario Exploration

    6. 2 || Review Questions

    1. Overview

    2. Working Together

    3. Striving to Win

    4. Finding Middle Ground

    5. Yielding to Others

    6. Stepping Back

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. Managing Emotions

    3. Establishing Guidelines

    4. Picking the Right Moment and Setting

    5. Scenario Exploration

    6. 4 || Review Questions

    1. Overview

    2. Clarifying My Needs

    3. Understanding Their Perspective

    4. Identifying Shared Goals

    5. Scenario Exploration

    6. 5 || Review Questions

About this course

  • $25.00
  • 74 lessons

  • Study Model

    Online (Self-paced) - Certificate of Completion Included

  • Duration

    5 – 6 hrs

  • Accreditation

    Pending

  • Skill Level

    Intermediate - Advanced