Transform conversations into catalysts for growth.

Ditch the dread, own the process, and lead with impact — performance reviews that drive results, not resentment.

Unlock the full potential of your team by mastering the art of impactful performance reviews. This course guides you through a proven, people-first appraisal process — from goal-setting and feedback to pay-for-performance strategies. You’ll learn to avoid common evaluation pitfalls, communicate expectations effectively, and foster employee growth and happiness. Whether you're a team leader or department manager, transform evaluations from dreaded tasks into opportunities that boost morale, productivity, and retention. Step into your power — deliver reviews that inspire, not intimidate.
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Learning Objectives

By the end of this course, you will be able to:

  • Conduct structured and empowering annual performance reviews that strengthen team engagement.

  • Evaluate key performance categories, including company values, customer service, and production effectiveness.

  • Identify and avoid common biases and pitfalls in employee evaluations.

  • Implement a fair and motivating pay-for-performance strategy.

  • Align employee compensation with firm-wide returns and quarterly targets.

  • Communicate performance expectations with clarity, honesty, and consistency.

  • Use meaningful questions to measure and improve employee satisfaction.

  • Create a feedback culture that supports recognition, growth, and accountability.

  • Foster transparency and trust through regular communication and mentoring.

  • Elevate employee engagement by connecting individual performance to organizational goals.

Course curriculum

    1. Welcome!

    2. Overview

    3. Course Objectives

    1. Overview

    2. Design the Workflow

    3. Worksheet || Benchmarks

    4. Define Benchmarks from the Start

    5. Align on Benchmark Expectations

    6. Run Productive Meetings

    7. Scenario Exploration

    8. 2 || Review Questions

    1. Overview

    2. Corporate Mission and Core Values

    3. Worksheet || Mission and Values

    4. Customer Service and Quality Assurance

    5. Problem Solving and Decision Making

    6. Manufacturing and Production

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. Work Approach

    3. Managing Resources

    4. Effective Communication Skills

    5. Worksheet || Communication (Nonverbal)

    6. Collaboration

    7. Worksheet ||Teamwork

    8. Scenario Exploration

    9. 4 || Review Questions

    1. Overview

    2. Contrast Bias

    3. Like-me Bias

    4. Halo (or Horn) Bias

    5. Central Tendency Bias

    6. Scenario Exploration

    7. 5 || Review Questions

    1. Overview

    2. Leniency or People-Pleasing Bias

    3. Worksheet || Constructive Criticism

    4. Initial Impression Bias

    5. Evaluator Bias

    6. Recent Experience Bias

    7. Scenario Exploration

    8. 6 || Review Questions

About this course

  • $50.00
  • 83 lessons

  • Study Model

    Self-Paced

  • Duration

    9 – 10 hrs

  • Accreditation

    CPD Accredited Certificate Included

  • Skill Level

    Intermediate - Advanced