"Turn Every Call Into a Conversion — Master the Art of Selling Over the Phone."

Dominate Every Call. Speak Like a Star. Close Like a Pro. Be the Voice That Sells and Serves.

Step into your power and own the phone. Call Center Excellence transforms experienced professionals into high-performing call champions. You’ll master emotional intelligence, phone persuasion, SMART goal setting, and sales psychology—all tailored to sharpen your voice, your pitch, and your close. From handling objections to benchmarking performance, this course delivers tactical tools to boost conversions and customer satisfaction. Get ready to elevate your call outcomes and lead the conversation—every time.
Enroll Now for Only $25 (Certificate Included)

Learning Objectives

By the end of this course, you will be able to:

  • Define and apply dominant buying motives and sales qualification strategies to identify high-potential leads.

  • Demonstrate effective communication strategies for handling gatekeepers, difficult customers, and call control.

  • Apply professional phone etiquette and empathetic listening to enhance customer rapport.

  • Utilize self-assessment tools and sales scripts to personalize communication and increase conversions.

  • Structure conversations using the STAR method to communicate clearly and purposefully under pressure.

  • Formulate and apply different types of strategic questioning techniques to drive conversations and uncover needs.

  • Implement benchmarking methods to analyze and elevate individual and team performance.

  • Set and commit to SMART goals for measurable, realistic, and timely personal and team development.

  • Integrate key steps for staying customer-focused and using persuasive selling techniques effectively.

  • Master proven closing techniques and post-sale engagement to build trust and generate long-term loyalty.

Course curriculum

    1. How to Navigate Your Course

    1. Welcome!

    2. Welcome and Overview

    3. Learning Outcomes

    1. Getting Started

    2. Understanding Customer Buying Motives

    3. Creating a Call Plan

    4. Exercise || Active Listening

    5. Finding Potential Customers

    6. Assessing Lead Potential

    7. Scenario Exploration

    8. || Review Questions

    1. Overview

    2. Reaching the Decision-Maker

    3. Managing the Call Effectively

    4. Handling Challenging Customers

    5. Exercise || Expressing Emotions

    6. Documenting and Reporting

    7. Scenario Exploration

    8. 3 || Review Questions

    1. Overview

    2. Getting Ready

    3. Exercise || Welcoming the Caller

    4. Creating a Connection

    5. Exercise || Rapport Building

    6. Clear Communication & Vocal Tone

    7. Exercise || Practicing Clear Speech

    8. Active Listening Skills

    9. Exercise || Listening Effectively

    10. Scenario Exploration

    11. 4 || Review Questions

    1. Overview

    2. Personal Evaluations

    3. Exercise || Personal Evaluations

    4. Using Sales Scripts Effectively

    5. Exercise || Practicing Sales Scripts

    6. Customizing Your Script

    7. Exercise || Personalizing the Script

    8. Understanding the Sales Dashboard

    9. Exercise || Navigating the Sales Dashboard

    10. Scenario Exploration

    11. 5 || Review Questions

About this course

  • $25.00
  • 107 lessons

  • Study Model

    Online (Self-paced) - Certificate of Completion Included

  • Duration

    7 - 8 hrs

  • Accreditation

    Pending

  • Skill Level

    Intermediate - Advanced