"Master your emotions, transform your workplace."
Lead with Heart. Win with Wisdom. Elevate Every Connection, Every Conversation, Every Challenge.
Learning Objectives
By the end of this course, you will be able to:
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Define emotional intelligence and understand its critical role in workplace success.
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Identify how emotional intelligence reduces stress, resolves conflicts, and builds strong relationships.
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Apply key social skills such as building rapport and reading nonverbal communication to enhance workplace interactions.
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Utilize mindfulness and cognitive techniques to manage stress and maintain emotional balance.
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Employ emotional intelligence strategies to resolve workplace conflicts and foster collaborative team environments.
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Strengthen interpersonal relationships through effective communication, motivation, and empathetic leadership.
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Transform failure into growth opportunities by recognizing and learning from setbacks.
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Develop advanced rapport-building techniques including active listening, questioning, and finding common ground.
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Interpret and leverage body language, facial expressions, and spatial awareness for powerful communication.
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Enhance self-awareness and empathy to better understand and support colleagues and clients.
Course curriculum
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How to Navigate Your Course
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Welcome!
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Overview
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Learning Goals
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Pre-Assignment Review
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Overview || Scenario Exploration
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What Is Emotional Intelligence?
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Exercise: Defining Emotional Intelligence
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Where Emotional Intelligence Began
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Who Benefits from Emotional Iintelligence?
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Objectives of Emotional Intelligence Development
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Module 2 || Review Questions
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Overview || Scenario Exploration
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Strategies to Manage Stress and Stay Calm
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Exercise: Stress Management
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Solving Disagreements Effectively
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Building and Maintaining Positive Relationships
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Handling Workplace Challenges
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Module 3 || Review Questions
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Overview || Scenario Exploration
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Creating Strong Connections
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Understanding Unspoken Cues
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Recognizing Emotions in Yourself and Others
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Accurately Reading Others’ Feelings
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Exercise: Practicing Empathy
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Module 4 || Review Questions
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Overview || Scenario Exploration
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Being Present and Focused
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Shifting Negative Thinking
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Behavioral Adjustments for Calmness
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Sustainable Stress Relief Methods
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Exercise: Practice Relaxation
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Module 5 || Review Questions
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About this course
- $25.00
- 80 lessons