Turn every interaction into an unforgettable experience.

Be the Reason They Come Back – Serve Boldly, Speak Confidently, and Handle Anything with Calm Precision.

Great customer service isn't just a skill – it's a competitive edge. This course empowers you to master every touchpoint, from in-person interactions to digital correspondence. You’ll explore essential techniques, including attitude shaping, handling difficult customers, and creating memorable moments that drive loyalty. With real-world case studies, practical tools, and reflective exercises, you’ll build the confidence to shine in any customer-facing role. Whether you're new to the field or brushing up your skills, this course will elevate your impact and help you turn customers into champions.The Customer Service course will look at all types of customers and how we can serve them better and improve ourselves in the process. You will be provided a strong skillset including in-person and over the phone techniques, dealing with difficult customers, and generating return business.
Enroll Now for Only $25 (Certificate Included)

Learning Objectives

By the end of this course, you will be able to:

  • State what customer service means in relation to all your customers, both internal and external

Course curriculum

    1. How to Navigate Your Course

    1. Welcome!

    2. Overview

    3. Learning Goals

    4. Introductory Assessment

    1. Overview

    2. Defining Our Customers

    3. Understanding Service Principles

    4. Identifying Service Team Members

    5. Scenario Exploration

    6. 2 || Review Questions

    1. Overview

    2. The Importance of Presentation

    3. Using Smiles to Build Rapport

    4. Maintaining Energy at Work

    5. Keeping a Positive Attitude

    6. Scenario Exploration

    7. 3 || Review Questions

    1. Overview

    2. Seeing Things from the Customer’s View

    3. Creative Customer Solutions

    4. Fulfilling Core Expectations

    5. Exceeding Customer Expectations

    6. Scenario Exploration

    7. 4 || Review Questions

    1. Overview

    2. Staying in Touch with Customers

    3. Responding to Issues Effectively

    4. Transforming Tough Interactions

    5. Scenario Exploration

    6. 5 || Review Questions

About this course

  • $25.00
  • 74 lessons

  • Study Model

    Online (Self-paced) - Certificate of Completion Included

  • Duration

    5 - 6 hrs

  • Accreditation

    Pending

  • Skill Level

    Beginner - Intermediate