Nammy Academy

Define workplace civility and identify key indicators of civil and uncivil behaviours.

Apply practical etiquette skills to foster a culture of professionalism and respect.

Evaluate the tangible and intangible costs of incivility on individuals and organisations.

Implement effective conflict resolution strategies using collaboration and compromise.

Analyse root causes of incivility using cause-and-effect tools and propose interventions.

Enhance workplace communication through para-verbal, non-verbal, and active listening techniques.

Mediate workplace disputes and apply negotiation skills to achieve mutually beneficial outcomes.

Conduct needs assessments to identify civility gaps using focus groups, observations, and surveys.

Draft and define a comprehensive workplace civility policy with enforceable consequences.

Lead implementation of civility policies and manage complaints with fairness and consistency.